What you need to know about Suddenlink Communications

internet network connections

Suddenlink Communications is a cable internet provider, founded in 2003. It was recently bought by Altice USA though it is still marketed and sold under the Suddenlink brand name. It is among the largest cable internet providers in the United States. It offers its services throughout Texas, West Virginia, Louisiana, and 16 other states. It’s headquartered in St. Louis, Missouri and it is the seventh largest cable broadband company in the United States. Suddenlink offers high-speed internet, digital TV, home phone, advertising, and home security. As of today, their cable internet, digital voice, and TV services are available to a population of approx 7 million.

Suddenlink actually offers internet speeds with up to 1000Mbps with unlimited data usage. In fact, the cable technology used to deliver Suddenlink service is known to be significantly faster and performs much better than the older DSL lines. However, for users who do not need such quite fast download speeds, they can select plans with speeds as low as 100Mbps.

Customers have a variety of TV packages they can choose from depending on their monthly entertainment needs. Most of Suddenlink TV packages come bundled with internet and they include Netflix with no additional cost. Suddenlink TV package is enough to fit the needs of every entertainment lover. Plus, premium entertainment such as HBO and Showtime are available as add-ons.

Suddenlink home phone plan allows the user to enjoy unlimited local and nationwide calling. In addition to that, you get unlimited calling to Puerto Rico, Guam and the United States Virgin Islands at no additional costs.

The services you receive, the amount you pay for those services and where you live is determined by the taxes and fees imposed by federal, state, local and municipal governments. Other surcharges such as mandated 911 surcharges also fall in this category.

Suddenlink services

Suddenlink is a brand within the Altice USA Corporation and it offers the following:

  • Residential and business broadband internet
  • Residential and business television service
  • Residential and business digital voice service
  • Targeted TV and online advertising for business customers

If you want to check your current Suddenlink internet speed, you can do so by visiting Suddenlink speed test page. Here, you will check your upload and download speeds in just a matter of a few seconds. Some tests can even show you the latency you are experiencing as well. This way, you will be able to know if your current internet plan is the right one for you.

If you want to contact the company, you have several options which include:

Suddenlink phone number for existing customers is 8777942724 and for new customers is 8447907475.

The company is always happy to assist and if for any reason the service you receive is unsatisfactory, they offer their customers a 30-day money back guarantee. Furthermore, if service is out for more than 24 hours, then they will credit the account with $20.

The network structure of Suddenlink

Suddenlink is a cable provider and therefore their broadband services are delivered via coaxial cable networks. Initially, these networks were designed and installed for cable TV purposes but they have now been adopted by cable companies like Suddenlink to also carry digital data.

Suddenlink internet outperforms the average speeds for cable networks in many areas by building fiber lines in close proximity to the addresses of the subscriber. Coaxial has the ability to carry much higher bandwidth than other broadband technologies such as DSL.

To enjoy the services of this internet provider, you have to create a Suddenlink account. For account registration, visit their official site and click “Sign-Up-Now” on the sign-up page. Complete the required fields and choose whether or not to enroll in paperless billing and then finish registration. To access your Suddenlink email, use Webmail. Go to home.suddenlink.net and select “Email”, enter your username and password and click “Log In”. You need to have your Suddenlink login details to access these services and bill pay as well. There are different options you can use to pay your bills. Such options include online via your account, by phone through the automated phone system, by mail or in person whereby you visit the nearest Suddenlink Stores.

Should you have Suddenlink as your internet provider?

To begin with, Suddenlink can provide high-speed internet in numerous rural areas. It also has several bonus features for customers. The only main challenge about Suddenlink is that it only covers 16 states in the continental United States. Henceforth, if you happen to live in an area with access to Suddenlink high-speed interned, then you should consider this company.

Suddenlink has been busy overtime acquiring cable systems from other businesses. With all the acquired infrastructure, you can bet it will be delivering competitive connection speeds to their customers for a long time. All the Suddenlink’s plans come with free McAfee antivirus and 2GB of email space per each of 10 email addresses.

Customers get to enjoy a high-speed connection with free 24/7 Suddenlink customer service. Suddenlink is qualified to offer you the speeds you need to stream movies and even play games online. In fact, this is a high-speed internet provider which is able to offer impressive download speeds. You could even be able to see speeds of up to 150 Mbps or even 107 Mbps if you happen to live in the right places. If that speed is too much for you or you are operating on a tight budget, you can still get 15 Mbps for a reasonable price.

Overall, Suddenlink is available virtually nationwide with coverage in states in the Southeast, Mideast, and West coast areas. In these regions, Amarillo and Charleston are among the major metro areas served by this internet provider. Suddenlink also offers fiber coverage within those greater service areas majorly focusing on business customers.

Suddenlink outage may happen at some point. You and your neighbors may experience an interruption in service. This could be due to unforeseen circumstances. Most of these outages may be caused by inclement weather, an automobile accident in the area, road construction or other reasons altogether. The two quick and easy ways to check for an outage include:

  • Go into your account and log in with your username and password
  • Once there, you will see the overview of your account
  • On the right-hand side of the screen, under My Services, you will see any information about a service outage in your area

The second option would be:

  • Open the Suddenlink2GO App
  • Sign in with your username and password
  • Tap menu, then choose My Services
  • Tap Troubleshooting, then Outages
  • Any information about service outage will appear here

If there are no reported outages in your area but you are having issues, then just try troubleshooting your TV, Internet or phone service. If you are still having issues, then feel free to contact customer care.

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